Ordering

How can I pay for my order? What payment methods do you accept?
We accept the following credit cards for online purchases:

• MasterCard
• Visa
• Discover
• American Express

If you have any questions, please call Customer Service at: 240-281-7427

 

Must I pay sales tax?

We are required to collect sales tax for orders delivered in Maryland.

How long will it take for my order to arrive?
Delivery times are dependent upon product, inventory status and delivery method. Typically, orders will arrive to your home within 7-10 business days. Exceptions are communicated on the product information page and in your shopping cart. In rare instances, when an in-stock item becomes unavailable after you have placed an order, you will be notified via e-mail.

What delivery area is covered by Earth Dog Boutique?
We gladly ship within the 48 continental United States, PO Boxes. Delivery option restrictions by location apply. Shippments to Alaska and Hawaii are $19.99.

What is a backorder?
A product is labeled as backordered when it is out of stock. You may still order the item, and it will be shipped to you as soon as it becomes available. The estimated arrival date to the distribution center is communicated on the product's information page and in the shopping cart. You will receive periodic emails regarding the backorder status.

What items can be backordered?
Backorders are accepted on most items costing $15 or more.

Did you receive my order?
When you order on earthdogboutique.com, an Order Confirmation email is sent to you within 24 hours.

Can I change or cancel my order?

You may change or cancel your order if it hasn't been processed. Simply call Customer Service at 240-281-7427

Return Policy

How long will it take for me to receive a credit once I return an item?
We administer return credits within 48 hours after the product is received in our return center.

What is your return policy?

Satisfaction Guarantee

It is our mission to ensure that your earthdogboutique.com shopping experience is simple and enjoyable.

 

30-Day Return Policy

If you are not completely satisfied with an item, you may return it within 30 days of purchase receipt.* The item must be in its original condition and include all parts, accessories and packaging. Call us at 240-281-7427 to obtain a Return Authorization Number (RA#) and shipping instructions. Include a copy of the original invoice with your return and write your RA# visibly on the outside of the shipping package and on the packing slip. Please tell us why you are returning our product, so that we can continue to improve our service.

Return shipping costs are non-refundable, unless the item is being returned as a result of our error (damaged, defective, wrong item sent, etc.). For your protection, we encourage you to send your return prepaid via UPS or FedEx. We do not accept COD. Save your shipping receipt and tracking number for proof of return delivery. We are not responsible for return packages that are lost or damaged by the return shipping company.

When requesting a refund, your original credit card will be credited once your return is processed. When exchanging an item, you will see a credit to your original pay method for the returned item and a charge for the new item, plus shipping and handling.

Missing, Damaged, Defective or Incorrect Item Sent Return Policy

If an item is missing, damaged, defective or incorrect, you must contact us by phone or email within 5 days of the purchase receipt so that we can explain what steps need to be taken. After 30 days, you must contact the manufacturer about defective or damaged merchandise.

*Please Note:

Certain items may be subject to a handling and restocking fee. Special Orders (non-stock or large quantities of in-stock items), Discontinued Items and other select products.

Will I be reimbursed for my return shipping costs?
earthdogboutique.com does not reimburse return shipping for products returned for reasons that are not the fault of earthdogboutique.com

How do I report a damaged or defective product?
Call Customer Service at 240-281-7427 immediately upon discovering any damaged or defective item. You must save all shipping and merchandise packaging.

Can you replace my order?
Yes, depending on the availability of the items. Call Customer Service at 240-281-7427